THERE IS A HELL! - - - IT IS CALLED RETAIL NEVER TRUST AN EMPLOYEE AND NEVER IT'S BOSSES! | Page 10

NEVER

Trust an Employer or It’s Bosses
to work. When you let go and trust in people’s competence, they feel confident and
committed. They want to give their best. Conversely, when you hold the reins too tight, they
recoil, feeling devalued and distrusted. Just as trust begets trust, distrust begets distrust.
1. Three Million People Lost Unemployment Benefits. It Could Get Ugly
2. You ask much, yet fail to acknowledge effort.
Odds are that you’re asking workers to do more with less these days. You also need them to
take the initiative and tackle “big, hairy, audacious goals.” Yet when employees step up and
deliver, how do you respond? Do you take a moment to personally acknowledge effort and
reiterate why their work really matters to the business? Or do you just say “Thanks” in a
perfunctory e-mail and move on to the next request? For people to trust you, they need to
know that you care about them. A little acknowledgment can go a long way.
3. You behave badly.
At a client site recently, we witnessed a tirade from a global marketing executive—a leader
notorious for his nasty temper. Later, his team members confided that they had come to
expect such fist-pounding and profanity. No one felt safe from being singled out and
screamed at in front of everyone. “We’ve all been humiliated by him,” said one vicepresident. If you want your own team to trust and respect you, be aware of your behaviour.
Instead of berating people for missing a target, for instance, bring calm, clarity, and concern
to the real issues by asking how and why things got off track. Understand what the group
needs from you in the future.
4. You don’t admit your mistakes.
To err is human. When you mess up, what do you do? Do
you check your ego at the door and acknowledge your
mistake? Do you say to your team: “I made a bad call on
that one” or “in reflecting on it, my assessment wasn’t fair
and I apologize?”
In a New York Times interview, Siemens(SI) Chief
Executive Officer Peter Löscher said: “I’m always telling
people, ‘Look, I make a mistake every day, but hopefully
I’m not making the same mistake twice.”
By admitting your own mistakes, you not only acknowledge
your humanity but allow others to acknowledge theirs. As a
result, communication opens up, mutual trust is built, and employees feel free to take
creative risks that can move the business ahead.
Don't Wait Until Next Year: Trash Your New Year's Resolution Now
5. You spin the truth.
Do people know that they count on you to tell the truth or do they just assume you’ll tweak
it? Whether the issue is acknowledging financial troubles or announcing the latest
restructuring, you must resist sheltering employees or serving your own agenda. Tell it like it
dodie ste®eo p®odu©tion ™

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