Customers don’t Really Understand Retail Workers Plenty of articles, books, and training manuals are written about Customer Service, Customer Is Always Right, Look after the Customer/Clientele/Guest etc. etc. How about the Customer/Clientele/Guest taking into consideration why the low paid shop floor assistant, inadequate training, overworked, bullied by nasty management, are sometimes like they are? Here is a list of why some floor assistance feel down and maybe not giving their 100% service. A smile isn’t always an indication of happiness, and after standing on your feet for ten hours, it’s an indication of madness verging on serial murder. After nine o’clock, customers should only approach a smiling retail employee at their own risk – or with a cricket bat behind their back.  You will make a lot of friends working retail, and you may even get some numbers from the customers you don’t want to drown like a bag of kittens. However, no relationship will be as important as your relationship with Dr. Scholl’s.  You will be annoyed by 40% of the customers you help and completely indifferent to another 50%. The other 10% are the customers that will save your life, giving you hope for humanity. Always focus on that 10%, if you can help it. People always say that they hate it when retail employees approach them or “bug” them. Trust me; they don’t want to talk to you either. When your bills are due, you’ll throw almost any morals and values you have out the window – even if you only earn UK£6.31 an hour doing it. You cannot live on National Minimum Wage. However, no matter how little you make at the retail job that’s killing you, you can always find a way to spend at least half of that income on booze, cigarettes or a short holiday. It will not numb the pain, but it won’t stop you from trying. The longer you work in retail, the more likely it is that you have a drinking problem. People always move at their slowest pace when there is an obnoxiously long line behind them. Even though it makes sense to have your credit card or cash ready for a purchase, no customer in the history of man will oblige to this courtesy, and soccer mom with a giant purse will always have her credit card in the most difficult to reach place. No one ever uses cash anymore, except when they have large bills that it’s difficult for you to break or an obnoxious amount of change they want to pawn off. No matter how unorganized your company’s policy is or how much you personally disagree with it, a disgruntled customer will always find a way to make it about you. The customer is always right – only because they are the ones with the money. Your boss will universally side with them. They are the ones giving your company money. You are only taking it to put in the companies vaults.           dodie ste®eo p®odu©tion ™ Page 1 of 9