THERE IS A HELL! - - - IT IS CALLED RETAIL BAD ATTITUDE | Page 6

If it's about us, it's not truly about them. Any time we provide feedback with the goal of
getting someone to better meet our needs, rather than being responsive to theirs, it's
unlikely to prompt the desired outcome.
The second mistake we make in giving feedback is failing to hold the other person's value in
the process. Even the most well-intentioned criticism will, more often than not, prompt us to
feel our value is at risk, and under attack.
The third mistake we make is to assume that we're right about whatever it is we're inclined
to say. Like lawyers, we take a series of facts and weave them together into a story that
supports and justifies the case we're seeking to make.
Additionally I think keep your self-esteem proportional. Don't have it too high or too low for
yourself. If it is too low, you will be sensitive to criticism because it reminds you how bad you
think you are. If it is too high, you will get angry at people and be disappointed of yourself.
It may be difficult to maintain this balance. Just keep reminding yourself that "I am what i
am and i am true to myself. I am not a perfect person but at the same time i do posses
some talent".
Tell people to give constructive criticism to you. It doesn't hurt as much when you tell people
to.
Correct what they are criticising, or they will see you as stubborn or annoying.
Try to improve. It may sound like a cliché but this is what you can do. There is no point in
mulling over those words. Look beyond the 'words'. Take it in good spirit. Make an effort to
eradicate those negatives.
It’s a part of life. It is very important that you know that you cannot escape criticism. The
more success you will find the harsher will be the criticism. Take a look at all the famous
people; there are millions who criticize them. They always take it in good spirit and maybe
that's why they are successful. No matter what you do there will always be people who will
praise as well as criticize you. Nothing is perfect.
I just roll my eyes when I see a company requesting: - “Please consider the environment and
don’t print this email unless you really need to or switch off the electrical equipments and/or
lights etc..” And then walk into a warehouse and see the wastage not to mention the
damage, not only on paper products, but food stuff and materials.
I now understand why there is a hike of astronomical overhead costs in products which has
taken place in many retail outlets, the management blame it on shop-lifting and logistics,
when actually it is due to the neglect and inadequate standards in place to protect goods;
the blame (IMHO) is the incompetence and lack of training to whoever is in control.

dodie ste®eo p®odu©tion ™

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