Rother Valley Country Park
Portsmouth City Council
DIGITAL AND GUEST TECHNOLOGY: Ticketing and Reservation Systems
Merlinsoft Ltd
Company Address: 308 Burton Road Barnsley South Yorkshire S71 2JS
Primary Contact Name: Owen Gleadall
Job Title: Managing Director
Contact Details:
+ 44( 0) 1226 294413 owen @ merlinsoft. co. uk www. merlinsoft. co. uk
Key Services / Specialism
• Retail
• Admission and Ticketing Solutions for Visitor Attractions
Sectors served:
• Theme Parks
• Visitor Attractions
• Location-Based Entertainment( LBE)
• Immersive Experiences
• Museums & Cultural Spaces
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We have been supplying Award Winning, Market Leading, Booking, Ticketing and Admission Solutions for Visitor Attractions, Venues and Events since 1995. Merlin ® is a fully integrated attraction management solution, covering everything from access control to online ticketing. This ensures that you have all the features and functionality you need and can use as much or as little as you need at any point, by implementing more of the functions available as your
Rother Valley Country Park
We have been supplying the needs of Rother Valley Country Park, with a range of Merlin ® products and services since 2015. This is a very diverse operation over a wide area of reclaimed open cast colliery land. The main activities here cover, Admissions, Cafe, Mountain Biking, Watersports Centre, Activity Centre, Railway Centre, Adventure Valley, Petting Farm and a Caravan Site.
Portsmouth City Council
business needs change. The Unique Selling Point( USP) of the Merlin ® system is that you grow into it, not out of it! Some notable recent achievements: 2020 / 21 – won 12 awards( 6 National, 4 Regional and 2 Local) for Innovation, Functionality & Customer Service, including‘ Best Software for Visitor Attractions’ award.
Another area of operation that has been added is‘ room hire’, which can be used for a variety of events and activities. Additional facilities can also be provided such as projector, tutor and even catering if required. These can be booked in advance and allocated to a particular area or event. There are also some specific craft areas which can also be booked by individuals or groups.
We initially won a tender to supply software to five of the museums belonging to Portsmouth City Council. They already had some hardware from a previous supplier and wanted to continue using that wherever possible. However, this proved impossible and we eventually had to install new hardware too. Following implementation of the initial systems we were then asked to supply systems for two additional locations, bringing the total up to seven, five with new hardware too. Being a local authority, we also had to integrate with their existing IT system structure and security and this was managed by us with advice and help from their own IT support staff. Over the early part of 2018 the D-Day Museum completed a full upgrade, with money from the Heritage Lottery Fund, and opened again at Easter. We worked with the development team to supply new ticketing facilities, a membership system and on-line ticketing. All these new features incorporated the new D-Day logo and colour scheme.