TECHNOLOGY
guest communications across voice, chatbot, email, and WhatsApp, automating up to 90 % of routine tasks so staff can focus on guests.
Promising to reduce front desk workloads by 60 %, DreamDesk’ s sole aim is to help claw back valuable hours for staff in the industry. Key features include tailored language and formality to offer consistent tone and branding, multi-property scalability, reporting and analytics, 24 / 7 automation, PMS / booking integrations, and the escalation of complex queries to a hotel’ s human team.
DreamDesk has already successfully been integrated and is supporting a number of hotels’ challenges including room2 hometels and Lamington Apartments with plans to roll out its services into 50 hotels by the end of the year.
Vieri Balboni, Co-Founder of DreamDesk, said,“ We know firsthand how demanding this sector can be and just how much time and effort goes into running a successful hospitality business. Time is always of the essence, staffing costs are notoriously high and guests’ expectations are rising as they expect the very best service each and every time. This is where DreamDesk comes in”.
“ Let your staff be physically present and shine out front whilst DreamDesk handles the equally important background noise. We know that operators are still naturally concerned about deploying automated assistants and front desks, however, our case studies show how AI-powered solutions can reliably centre human interactions and relationships. By removing time-consuming and unrewarding routine tasks, hospitality professionals can concentrate on the personal touches that shape the guest experience.“
Lauren Hyde, Reservation Manager at room2 hometels, who have implemented DreamDesk into their guest experience, commented,“ Using DreamDesk has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
To find out more about how DreamDesk is helping support the industry, its pricing models, and to join its partner programme, book a demo today, visit: dreamdeskai. com
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