NEW HOTEL APP TAKES ROOM
SERVICE TO THE NEXT LEVEL
Room Service - There's An App for That!
The days of ‘ringing down for room service'
may be numbered, thanks to a brand new app.
The appropriately-named Room Service App is
a beautifully simple idea wrapped up in some
serious, multi-layered technology that delivers
a complete package of services to users.
The app takes the concept of hotel room
service into the 21st century, combining it with
user-friendly tech that guests will already be
familiar with. It's fast, it's responsive, and it
enhances the guest experience. From the
moment a booking is made through to ongoing
Room Service Club deals that encourage
customer loyalty, the app is a ground-breaking
piece of tech that works on a very simple and
fundamental principle - delivering exceptional
customer service.
Room Service is effectively a concierge service,
your hotel service brochure, check-in and
check-out service, your in-house restaurant
menus, and just about any other provision you
can think of, all available to guests at the tap
of a screen. It also provides in-house platforms
for monitoring and assessing staff
performance.
This multi-layered app allows you to customise
it to suit your exact specifications, and for a
small initial registration fee of £500, it costs
just £20 per room, per year.
Room Service is suitable for
any type of establishment,
from a small B&B with
under 10 rooms, to a large
complex or multinational
chains.
"We've designed Room Service to work as a
virtual concierge that has one purpose - to
improve and elevate the customer experience,"
explains CEO Hugh Johnson.
"Apps should have a relevance to users, they
should be functional, and improve the life of
the person using it. Room Service does exactly
that, whether you're ordering a wake-up call,
booking a session in the hotel spa, or making
a booking," he adds.
How does it work?
The Room Service App uses innovative
interactive software to connect hotels to their
guests via smartphone or tablet. Guest orders
are received by the software and then instantly
upstreamed to the relevant hotel staff.
So, for example, if your hotel has a golf course
attached then guests can book a round using
the app. That booking is directed straight to
the golf course manager.
Any service can be incorporated into the app.
For example, a restaurant booking made
while the client is in the lobby can be directed
instantly to the Maître d's receiver tablet,
without the need to go through reception or
your hotel concierge service.
This app doesn't remove the need for a ‘real
life' reception or concierge, but is designed to
enhance the service offered to guests, and to
streamline tasks that can be dealt with
electronically. This leaves your front-of-house
staff free to provide guests with a premium
quality personalised service.
How much does it cost?
Room Service costs a one-off fee of £500 and
then an ongoing annual charge of £20 per
room. Local businesses can also pay to
advertise on the service, while membership to
the exclusive Room Service Club is £25/year.
Benefits for the hotelier
Not only does Room Service improve your
guests' experiences, but it also helps hoteliers
to monitor and assess the performance of staff
with a series of bolt-on tools not accessible to
the general public. This makes the app
multi-layered and multi-functional, providing
real value for money. The EPOS software and
instant messaging SMS food ordering system
streamline the service even further. There's no
need to invest in additional support software
as the app is a stand-alone that can be used
with both iOS and Android operating systems.
Robust firewalls and security ensures that it's
also GPRD-compliant, and offers total
protection for guests' details.
Encouraging customer loyalty
Room Service can also act as a virtual ‘Loyalty
Card', where users can become members of
the Room Service Club, which provides access
to exclusive deals and special offers from
hotels around the world. Guests can earn
loyalty points, which can be offset against
future bookings, making it even more
attractive and reinforcing customer loyalty.