Brittany Macpherson Ray White Marsden Head of Operations
Hannah Spiteri Ray White Wantirna | Croydon | Ferntree Gully | Forest Hill Front of House / Marketing
Tell us a bit about your current role ?
My current role has me overseeing the operations side of the business , from administration , tech implementation , assisting with accounts and HR , managing the AKG ecosystem , which focuses on client care regarding both buyers and sellers , and ensuring synergy between the group ’ s real estate division , Loan Market offering , and solicitor services .
How did you get into ops / admin ?
I started in real estate over a decade ago as a receptionist and have supported some of Brisbane south ’ s most impressive agents . Working across offices for multiple brands in administration , office managing and corporate roles before joining the team at AKG , where I started as Avi ’ s EA and eventually transitioned into HOO mid-last year .
What do you love about it ?
I learn something new every day , and in this role , there is a lot of room for personal and professional growth and development . It can be challenging at times , but the end result is always worth it . Avi is the best leader I have ever worked with and constantly pushes us to excel at what we do .
What ' s the biggest lesson you ' ve learned in your career ?
Failure . Learn from your mistakes and grow from them . Being in this role I have failed more times than I have succeeded , nothing will ever be one hundred per cent perfect but have a team that understands that , lifts you up and encourages you to be successful . Don ’ t think you have to do everything and know everything ; no one knows everything , it ’ s okay to ask for help . Be a learn-it-all , not a know-it-all !
And what advice would you give people starting their career ?
Have a goal - if you want to be the best , surround yourself with like-minded people who push you to be the best . Never let anyone tell you that you can ’ t achieve something ; if you have the ability to dream , then you can achieve it , even if it takes a little bit of time .
Tell us a bit about your current role ?
Currently , my role is Front of House / Marketing , It includes being the first point of contact and face of the business , handling all calls and foot traffic and helping out the property management department wherever I can .
How did you get into ops / admin ?
After starting my real estate career in sales , I eventually found my passion in the admin side of the business joining the Ray White Wantirna team . I also had the opportunity to take on the operations manager role as a maternity leave relief cover for six months in 2023 / 2024 .
What do you love about it ?
I love that I get to interact with a variety of different people and help create a positive first impression for clients , no two days are the same ! I also love that I have gained the experience to have the ability to help our team with all admin related tasks whenever I ' m available to .
What ' s the biggest lesson you ' ve learned in your career ?
One lesson I have learned in my roles is the importance of effective communication and organisation , as well as keeping a positive attitude . Greeting clients and staff members when they walk in with a warm and friendly smile helps to create a positive and welcoming atmosphere .
What advice would you give people starting their career ?
As someone who has had multiple roles since starting my real estate career , the most important advice I would have is to find what you are passionate about . Be eager to learn , stay organised , and build strong relationships with clients and colleagues . It ' s a fast paced and exciting field so embrace the challenges and keep growing !
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