HOLLY JONES
Ray White New Brighton
Holly Jones of Ray White New Brighton said always play nice music to build a great atmosphere , turn all the lights on , open all the doors and always have current listings available so buyers can have other options if they don ’ t like it . Printed flyers for the property and detailed fact sheets for every listing are a must so you can answer any questions buyers may have and always be super friendly and positive . A good attitude gets you a long way ! Listen to your buyers ’ needs and requirements and ask questions and listen .
It ’ s imperative you look sharp , act personable and you have all the knowledge so when that person walks out the front door they go ‘ wow , that was the best experience I ’ ve ever had in real estate ’ according to Ray White New Farm principal Matt Lancashire .
You never get a second chance at a first impression so you want to make sure that everything is perfect . You need to make sure the property is shining when buyers come through the front door .
What I try to do is float around and not just sit in the corner or be on my phone but go and talk to people and ask them , ‘ are there any questions you have ?’. And to engage people when they first come to the property , wear some fun socks , it ’ s a great conversation starter and it ’ s a great way to break the ice when buyers are going through trying to dodge the real estate agent .
MATT LANCASHIRE
Ray White New Farm
For Tina O ’ Connor of the Ray White Inner West Group it ’ s very important at the start of the open home day that her team goes around to each property making sure all the leaves are blown , the glass is clean and the light globes are all working . There ’ s nothing worse than showing up to a messy property inside or outside .
We get a lot of feedback about the time we take to collate a FAQ sheet for the owners . This information may seem trivial in parts but sometimes it ’ s crucial to a buyer making a decision between two or more properties .
TINA O ’ CONNOR
Ray White Inner West
We ’ ve worked with most stylists throughout the Inner West group by now and we ’ ve narrowed it down to the consistent vendor and buyer favourite . You know you have a wonderful stylist when with each campaign at least one buyer wants to buy the furniture as is .
On our Saturday opens we are quite busy . We have two experienced agents available to answer buyer questions , sometimes three agents are on-site , depending on the property .
61