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Clear communication is a top priority for me . If I commit to something for a client , I ensure I follow through , building trust and demonstrating reliability .
I always strive to be authentic and adaptable . It ’ s essential to connect with each client by understanding and adjusting to their unique personalities . I believe in being genuine and treating clients the way I ’ d want to be treated . Selling a home is one of the biggest decisions a person can make , so it ’ s essential to show respect and provide a world-class experience at every step .
I ’ m incredibly proud of this award and deeply appreciative of it . It means a lot to know that my clients are receiving the level of service they deserve - it truly brings me joy .
Kelly Weller
Ray White Bundaberg QLD
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Making sure both my vendor and my buyer have an easy , stress free experience is the most important thing to me . I try to do this by being organised , never running late to appointments , smiling before I answer their calls and ensuring I return their calls or texts as soon as possible . I tend to go above and beyond my required roles when working with buyers and sellers . I provide contact numbers for trades , earthmoving contractors , numbers for horse farriers , vets and so on . I try to have contacts for every person they could possibly need out here and I make sure the people I recommend are also some of the best at what they do . Those people also have to be genuine , nice people for me to recommend them .
I believe having a core area and knowing it back to front is important in being successful . I don ' t stray outside of my area , I sell my area and I make sure I do it well . This leads to referral work from friends and family of people I have worked with and repeat business .
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John Price
Ray White Bargara QLD
I ’ ve always felt that customer service is just so important . It ’ s much harder to win a new client than it is to keep an existing client or do repeat business with an existing client . It ’ s always been my goal to try and have people remember me long after the transaction has been completed so they can refer me to their fellow sellers and buyers , and want to come back to me for repeat business in the future .
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When dealing with customers , I just think it ’ s so important to have them really want to remember you as a special person who went that extra yard . I was always told that most people will go 70 or 80 per cent of the way by default in anything they do in life and it ’ s the ones who are prepared to go that extra 10 or 15 per cent beyond that that really stand out above the crowd .
I always pride myself on and try to be that person who stands out above the crowd , the one they remember . I simply will not finish a job or go to bed at night unless I ’ ve completed my full list of duties for the day . It ’ s just something I was brought up with and it ’ s stood me in good stead as a tried and true method to apply in life .
Ray Piper
Ray White Tumut NSW
I think customer service is definitely remembering who we are , what we do and who we represent . It ' s a people role .
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My advice is to just remember that the small things go such a long way . You should never be in this game for a quick win , and ensure the satisfaction |
of your client is what they really are looking for .
I think to win this award , you need to be personal , not fake , and ensure you treat everyone as you would expect to be treated - not just look at the situation as a transaction .
This award is one of the best to be recognised in , as it ' s earned , not given , by the people you do business with . It ' s the second time I have been lucky enough to receive this award and I definitely feel incredibly humbled by it .
Aaron Willis
Ray White Riverland SA
My approach to customer service is grounded in building trust , delivering clear communication , and ensuring each client feels valued and supported . I hold myself to a high standard where integrity and attention to detail come first . I pride myself on maintaining transparency throughout every interaction , making sure clients understand every step of their property journey and feel confident in their decisions .
Everyone has a unique situation , I prioritise listening to understand their unique needs and ensuring transparent , frequent communication . Treat everyone as you would want your own family treated and you will succeed .
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Receiving the Client ' s Choice Award is incredibly meaningful because it represents the trust and satisfaction of the people I serve . This award reaffirms that my approach is making a real difference and strengthens my commitment to maintaining high standards of service . Above all , it ’ s a reminder that building genuine relationships and delivering on promises are the foundation of longlasting success in real estate . |
Rebecca Denson
Ray White Tumut NSW
This award was extremely humbling to me . I was really honoured to be considered and acknowledged with the award . I am blessed to work with the most supportive co-workers and have a wonderful supportive family behind the scenes at home which is my main driving factor to succeed and do what I do .
I pride myself in treating all customers , both on the vendor and purchaser side of transactions , with the highest level of customer service I can deliver . I consider communication the key and always try my best to keep vendors and purchasers updated and informed throughout the journey .
I always try to put myself in the shoes of a vendor or purchaser and think how I would like to be treated in this scenario . I have been blessed to meet and make some wonderful friends throughout my real estate journey . I learn more and more each day and am always keen to enhance my
knowledge and skills along the way .
Peter Kikianis
Ray White Semaphore SA
My approach to customer service is pretty simple - treat them how you would expect to be treated by someone , and always make sure that you ’ re proud of the transaction and experience that you have provided to your clients .
The biggest tip is to listen to them , to ask questions on what they want and what they want to achieve with their real estate needs .
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