When Problems - Lead to Solutions
Lead to Lasting Relationships
BY: Sal Pellegrino & Johnnie Earl
In the summer
of 2013 our Midwest territory
manager,
Johnnie Earl,
responded to
a request from
Gold’s Gym in Bloomington, IL as a follow up
to a service issue. His immediate response and
expeditious handling of this situation lead to a
meeting with the owner of Gold’s Gym, John
Morgan and the beginning of a lifetime relationship that will forever be.
ed with his current vendor of choice. Moral of
the story, sweat the small stuff and pay attention to the customers’ real concerns, follow up
on your commitments (do what you say and
say what you do). As you will see it was a small
issue that resonated with the owner and Johnnie was there to provide a solution that lead to
an incredible end result. Johnnie resolved the
issues, followed up on his commitments and
showed that opportunities can often lead to a
greater opportunity.
As the relationship started to develop and gain
strength the bond that was formed was one of
It is because of this action that lead to the unintegrity and trust. Together they collaboratcovering of the owner and his being disappoint- ed over the next several months as it relates to
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