A MORE FLEXIBLE APPROACH TO COLLECTIONS IN 2021 , FEATURING THE GOLD ’ S VA / WI GROUP
2020 sure didn ’ t turn out like any of us had planned . It was a rollercoaster in seemingly all aspects . However , we all learned a lot from the ride . Collections are a sensitive subject without gym closures , members losing their jobs due to the pandemic , and many social issues happening to be the “ hero ” as Christian mentioned by waiving fees as an incentive to reinstate . Or if members have special circumstances , the gym can make accommodations tailored to the member ’ s needs . around us . But Joe Harrison and the Lowells ’ gyms found a way to navigate the pandemic and recover lost revenue through collections in 2020 , making them better prepared for whatever comes in 2021 .
We have expanded flexibility in 2020 as part of our services . Clients now have the ability to pause all outbound collections , pause on loading new accounts , or any other arrangement as needed . Many clubs decided to pause outbound collection
Jeremy Lowell remarked , “ Based upon our economic situation and some cavalier attitude toward commitment , I do believe collection efforts will be on the upswing in the upcoming year .” At Aldous we have seen increased placement across all our clients due to effects of the pandemic . This trend is a big reason why it is critical to have a determined process to reach out to severely past due members . Without that process , you are letting members and revenue walk away from efforts during the closure , so we created an easy process to turn on and off our services . Joe Harrison ’ s gyms decided to have a more manual approach to sending members so they could handpick those people needing to go to collections based on individual circumstances . Michaela , an administrator at the gyms , said , “ We appreciate the flexibility with Aldous in adjusting member balances , pausing collection efforts , and working with the new system we have in place .”
your business . Christian Morganti said , “ Having Aldous as a partner through these unprecedented times has been a blessing . At first , we were very concerned that any collection efforts would somehow tarnish the way people viewed us . Instead , the letters have provided an opportunity for us to communicate with our members , make accommodations , and become heroes-once again earning our members ’ loyalty .”
Whatever 2021 brings , there will be delinquencies . Having a partner in place to help with past due accounts is important , but it is even more important to have procedures in place to maximize reinstatements on past due
Our flexible policies at Aldous make collections more of an opportunity to reconnect with members rather than a belligerent demand for the delinquent balance owed . Not only does Aldous allow members to work out their collection balance at the gym , but we let the gym keep full control of all accounts . There are no penalties for waiving part of the balance or waiving the entire balance and removing a member from collections . This allows the gym accounts . The flexibility with Aldous makes it possible to customize your collections approach and be the hero in your members ’ eyes by makingadjustments due to their specific situation . This individualized approach to collections demonstrates to your members that you care . Their resulting loyalty will make a positive impact on your business in 2021 and the years to come .