CONTENTS
2019 Q4
12 | 3 KEY RETENTION METRICS
THAT SUCCESSFUL GYMS
FOLLOW RELIGIOUSLY
20
& 24 | FEATURE STORY
PART 1 : CELEBRATING 15 YEARS
OF EXCELLENCE
14 | RETURN FOR COLELCTION
(RFC) ACCOUNT MANAGEMENT
PART 2 : THE 15TH ANNUAL
OWNERS’ CONFERENCE
15 |
5 REASONS YOU NEED A
BUSINESS PLAN
22| THE EMERGENCE AND
IMPORTANCE OF RECOVERY ROOMS
AND WHY YOUR HEALTH CLUB
NEEDS ONE
18 | SPOTLIGHT ARTICLE:
BUCK & AFFILIATES INSURANCE
GGFA NEWS
2 | FIRST WORD
4 | PRESIDENT’S MESSAGE
5 | EXECUTIVE & ADVISORY BOARDS, STAFF
11 | THE WIRE
17 | MEDALLIA CORNER
30| GGAAC UPDATE
31| ONE LAST THING ...
3