The Technology Headlines DEMAND FORCASTING & AI | Page 28

10 BEST
THE
ARTIFICIAL INTELLIGENCE
TECHNOLOGY
C O M PA N I E S
HEADLINES
TO WATCH IN
2019
Delivering AI/ML driven
Customer 360
SAURABH GUPTA
“We take pride in understanding our
customer’s business and deliver short-sprint
programs to resolve their problems while not
undermining their long-term stability,”
C H I E F P R O D U C T & A I E V A N G E L I S T,
CRMIT
ver the past few years, Artificial Intelligence
has become the mainstream technology
employed in every business. Whether it is the
manufacturing industry or the healthcare industry,
organizations are increasingly implementing AI-
based technologies to solve problems in real-time and
improve their productivity. Though this is a positive
change for industries in general, many organizations
of today are still facing problems to improve their
customer experience and employee experience by
leveraging AI. This is where CRMIT Solution comes in
with its quintessential AI-led digital transformation
solutions. Today, with over 200+ certified
CRM consultants and over 1000+
successful CRM deployments
globally, the company offers
digital transformation expertise,
especially in the areas of field
automation and augmented
intelligence. Saurabh says,
“From large turnkey digital
transformation consulting to
project planning and execution,
CRMIT has successfully acquired
185+ customers spreading
across various domains,
including banking, financial
services, Healthcare, retail, and
manufacturing.”
To help businesses transform the way they do
business, Vinod Reddy introduced CRMIT Solutions
in 2003. Recognized as a pioneer in delivering
digital transformation solutions with customer
360++ initiatives, this Milpitas, CA-based company
specializes in Cognitive Sales and Field Service
Management solutions for the last mile adoptions.
“Data is paramount to all AI/ML initiatives and
hence, Customer 360++ remains one of our largest
projects to this day leading to various AI led digital
transformation. This remains one of the most critical
projects, considering the uphill tasks of bi-directional
data flows across the business units,” remarks
Saurabh Gupta. The company’s AI-led predictive
and analytics brings together
advanced analytics capabilities
spanning ad-hoc statistical
analysis, predictive modeling,
data mining, and machine
learning to create intelligent
experiences for customers. Based
on these intelligent technologies,
CRMIT Solutions has produced
many groundbreaking products
such as Field Sales Acceleration,
Field Service Lightning, Field
Service Automation, Field
O
AUGUST 2019
“
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Service Management Solution,
etc. Among these, FieldForcePro,
a Field Service Management
solution is one of the most
innovative products, which has
brought success to the company.
This solution includes last
mile processes such as work
order management, intelligent
scheduling and dispatch, route
optimization, and real-time
tracking of technicians.
With a mission to address
Customer 360++initiative,
CRMIT Solutions covers a host
of sales and service accelerators
such as FieldSalesPro and
FieldForcePro respectively,
while the expansion programs
mainly focus on building an AI/
ML practice to deliver intelligent
and meaningful data insights
with products viz Cognitive
Email Workbench, Chatbot
and Predictive Marketing. “We
take pride in understanding
our customer’s business and
deliver short-sprint programs
to resolve their problems while
not undermining their long-term
stability,” says Saurabh.
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