The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 37

“
We help our healthcare
clients deliver the kind
of personalized and
convenient experiences
that consumers find
outside of healthcare
today—whether it’s a
Virtual Clinic visit, a
post-discharge follow-
up, or a portal chat
about urgent care
availability or fitness
program enrollment.
”
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consistent across every touchpoint
and channel
Consumer choice of channel, time
and other engagement options
The power to guide consumers
toward better healthcare decision-
making
The anticipation of individual needs
wants and barriers to care and
wellness
Simplicity and convenience with
on-demand consumer access to care
and information available 24/7/365
Information updated in real-
time (or near-real-time as data
integration permits)
The combination that
drives Carenet Health’s
industry-leading
performance
Intelligent Engagement is made possible
thanks to more than 20 different
finely tuned elements. Those factors,
when strategically aligned, create its
comprehensive package of exceptional
teams, a commitment to quality and
operational excellence.
SR
The thought leaders
John Erwin, CEO: Driven by his
entrepreneurial spirit, John was part of
the original investment team that acquired
Carenet in 2004. He brought with him a vision
of helping the healthcare industry deliver
exceptional member and patient experiences
that ultimately improve care, outcomes, and
costs. John is an innovator in the field of
healthcare consumer influence and has grown
Carenet Health to be a leading healthcare
engagement, clinical, telehealth and advocacy
solutions provider supporting 50 million
consumers annually. He has received a
number of national awards, including the
EY Entrepreneur of the Year. His work in
improving healthcare engagement includes
partnering closely with the leadership of
more than 100 of the nation’s premier health
plans. Prior to Carenet, John created West
Corporation Outbound in San Antonio, Texas.
The company quickly became a market leader.
Mick Mazour, President: A seasoned
consumer engagement executive, Mick
collaborates with CEO John Erwin and
the senior leadership team to advance the
company’s mission of unlocking healthcare
value through consumer empowerment
and connection. Prior to Carenet, Mick
enjoyed a successful 28-year tenure at West
Corporation, where he served as president of
numerous entities including West Business
Solutions (WBS). In that role, he led 25,000+
team members across the globe. In 1990,
he collaborated with John to launch West
Outbound. Starting with a single client, they
grew the business to exceed $200 million in
revenue in 10 years.
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