The Silicon Review - Best Business Review Magazine 50 Most Trustworthy Companies 2019 | Page 36

Leading a healthcare
engagement movement
Carenet Health
John Erwin, CEO
At Carenet Health, we’re innovators, consultants, and collaborators, and we’ve always designed our
solutions around what healthcare consumers need when they need it and how they need it.
I
magine your organization
delivering healthcare consumer
experiences that give individuals
exactly the information they need, in
exactly the way they want to receive
it before they even know it’s needed.
Where each consumer touchpoint is
relevant, timely and important.
Now, imagine it’s entirely possible—
today. Welcome to Intelligent
Engagement from Carenet Health.
To meet the challenges of
today’s healthcare world and
unlock value across the system,
Carenet Health has developed a
proprietary methodology that
delivers outstanding results in
the critical areas of Healthcare
Engagement,Clinical Support,
Telehealth, and Advocacy.
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This custom approach is based on
its continual learnings from 30 years
of experience—and rooted in the
combined power of data, technology,
uniquely talented teams and best
practices from inside and outside
of healthcare. It’s agile, scalable and
multi-channel.
Words from the CEO
At Carenet Health, we believe the
day has come for a new kind of
healthcare engagement. One that
helps consumers, payers, providers—
the entire health and wellness
ecosystem—replace complexity for
understanding. Swap frustration for
trust. And ensure that care, support,
and guidance are closely aligned to
what each consumer needs when they
need it.
That’s why, as a 24/7/365 provider
of healthcare engagement, clinical
support, telehealth, and advocacy
solutions, we’re proud to lead a
consumer engagement breakthrough.
By bringing together data,
technology, talented team members
and unique engagement models,
we’re delivering hyper-personalized
consumer experiences that meet
or exceed those outside of the
healthcare industry.
These are connections that have the
power to improve care, outcomes,
costs—and lives.
This is how we will make healthcare
better. We call it: Engaging. For the
better.
What does Intelligent
Engagement look like in
the real world?
Intelligent Engagement requires
equal parts of talent and technology.
It is supported by an advanced
customer relationship management
(CRM) platform, produces hyper-
personalization and lives by
continuous improvement. Perhaps
most importantly, it can take siloed
engagement initiatives and turn
them into a coordinated, enterprise-
wide strategy delivering improved
outcomes, cost-savings, and value to
both consumers and its clients.
With an Intelligent Engagement
approach, you can achieve:
• Greater alignment between
your organization and your
consumer—whether that’s a
health plan member, employee
or patient in your care
• Seamless experiences,