The Silicon Review - Best Business Review Magazine 10 Best IT Services Companies 2019 | Page 49

Please explain some of your services?
We have a range of products and provide professional services to implement
these products.
Smart Airport Smart Building Smart City Operations
Asset Monitoring Desk/Meeting room
utilization & occupancy Smart Water
Management Cabinet temperature
monitoring
Asset tracking
(e.g. Wheelchairs) Predictive Cleaning Smart Parking Asset Monitoring
Smart Parking
Predictive Cleaning
Pedestrian Movement
Healthy office
monitoring
BMS extension
What do you think is the next
big thing in technology?
IoT sensors are going to be the
big thing in technology, as they
provide a cheap and faster way
to keep track of our environment,
take meaningful decisions based on
this data collected by these sensors
and ensure we have a live able and
sustainable community.
What is your company’s
approach towards
innovation?
Innovation is in our DNA. We always
look at how we can improve on a
solution or a product and deliver
value to our customers. We involve
in seminars, tech talks and partner
with research organizations like
CSIRO to deliver high quality and
innovative products.
If you had to list five factors
for your company’s success,
what would they be?
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Customer focus
Strategic Focus (Leadership,
Management, Planning)
Employees (Personnel, Staff,
Learning, Development)
Operations (Processes, Work)
Marketing & Sales
Smart Airport
Management
Retail Footfall
Smart Electricity & Street
Light Management
Pedestrian Movement
Smart Waste Management
At a time when most of the
technology companies invest
most of their profits into
R&D, what is your approach
to keep Unite IT standing?
We believe in a Lean company and
what this means is we look at 10x
return for every dollar invested in
R&D and we invest only when we
are sure it will deliver value to our
customers. We follow Agile and
DevOps methodology to deliver
Minimum Viable Products in the
shortest time.
How do you maintain your
customers’ trust and loyalty?
Our priority has always been on
exceeding customer expectation via
our customer service. We ensure
our teams prioritize our customers’
issues over anything else, and
take ownership of issues until it’s
resolved. We have well defined SLA’s
and our teams meet these SLA’s
consistently.
What do you feel are
the reasons behind your
company’s reputation?
The main reasons are our great
products, solutions and services,
our unwavering commitment to
customer satisfaction and our
brand values to be honest, fair and
transparent in our dealings.
Do you have any new
products ready to be/getting
ready to be launched?
We are currently working on IoT
sensors addressing the issues with
Marine pollution. These sensors are
designed to effectively monitor and
alert whenever certain chemicals or
metallic traces are found polluting
the oceans.
What are the clients that you
are currently working with?
Unite has been involved in providing
consultation on Cloud and DevOps
for one of the Big 4 banks in
Australia. With regards to the Smart
City, we have started with setting up
the LoRaWAN infrastructure around
Western Sydney. We are also in
initial stages of implementing Smart
Water Management and Smart Asset
management solutions.
SR
About the Founder and CEO,
Deepak Vijayaraj
The visionary and founder of the
company, Deepak has over 15 years of
experience in IT industry. Holding a
Bachelor’s degree in Information Science
and Engineering, he has donned many
hats in various roles including Cloud/
DevOps Architect, Service Delivery
Manager at top Fortune 500 companies
including as a Program Manager at
Mercedes Benz R&D India, and other
senior roles at Cognizant. He has worked
with many clients including British
Airways, BT, CBA, Microsoft, Morgan
Stanley, Unisys, Walmart to name a few
at different locations like Canada, USA,
UK and Australia. He is a keen enthusiast
in emerging technologies including
Internet of Things (IoT), Blockchain,
Artificial Intelligence and is representing
the Industry in the Technical user
group of Australian Smart Communities
Association.