ed systems and warehouse software solutions, Westfalia
made the decision to expand our manufacturing facilities
to include our line of high speed, storage and retrieval
machines (S/RMs). This move was made in conjunction
with the S/RMs new design, which includes an indepen-
dent movable safety cab, or service lift, allowing opera-
tors to access storage levels without using a ladder, and
a greater number of built-in dual safety processors and
service components that are more accessible for easier
maintenance.
Valuable Aftermarket support
Our team is committed to keeping up-to-date with
industry trends and the newest technologies. This is why
we have made it a point to become involved with leading
associations in the United States, including the Material
Handling Industry of America (MHIA) and the Nation-
al Beer Wholesalers Association (NBWA). Our clients
benefit from the insight into market trends and industry
challenges our team gains from these associations, as well
as the best practices we have developed over the past 26
years.
As more industry and government regulations come into
play to reduce recalls and prevent illnesses, companies
are relying on track-and-trace capabilities within their
warehouse. In the US, advances in WES technology allow
manufacturers to learn about quality issues or packaging
flaws before they impact an entire shipment of goods.
With the data captured, a WES can quickly assess detailed
product information in real time. Therefore, if a product
must be recalled, it is easy to search the system for a batch
or lot with a particular SKU and pinpoint when it de-
parted and to what location. The manufacturer can then
pull only the affected item from store shelves and avoid
spending valuable time and money removing every single
product.
To demonstrate our commitment to excellence, Westfalia
is always looking for ways to improve upon our exist-
ing solutions’ designs and functionalities. Our testing
and training facilities help assess these improvements to
give our clients the tools they need to drive their overall
warehouse efficiency. In addition to advances in automat-
We believe in a healthy and consistent working relation-
ship between customers and our aftermarket team. Our
team provides customers with the benefit of an extended
support staff that has experience in servicing multiple
sites and systems. At Westfalia, customer service involves
every department and employee of our company and our
aftermarket team relies on the expertise of other depart-
ments including project management and engineering
(applications, mechanical, electrical, controls and soft-
ware) to provide customers with complete solutions to
meet their needs. We have also found that involving the
aftermarket team in conjunction with our operations
teams is a winning combination that provides maximum
system up-time benefits as well as the training benefits
that come from these combined support efforts.
The keys to providing an excellent customer service ex-
perience are the experience, dedication and desire of our
employees to provide the best possible experience for our
customers. Our employees are our number one asset and
they truly make the difference in customer satisfaction.
Our goal at Westfalia is to provide our customers with the
necessary resources and support through strong rela-
tionships to ensure that their products never fail and will
stand the test of time.
www.WestfaliaUSA.com
The Satellite Review
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