BRIGHT CLIENT
ANIMAL CLINIC AT CAMBRIDGE
SOMETHING TO
BARK ABOUT
Veterinary Clinic Turns To Client
Advisory Services For Assistance
After Office Manager Leaves
DR. RACHEL ELLIOTT, DVM, owner of the
Animal Clinic at Cambridge, believes that the
most valuable relationships are those rooted in
trust and transparency – and she should know.
As the owner of a highly regarded local veteri-
nary practice, clients and patients of the clinic
regularly trust Rachel and her team to provide
expert care and detailed insight into the proce-
dures they perform and the services they provide.
Similarly, when it comes to managing her busi-
ness operations, Rachel expects her 15-person
staff and the vendors she works with to exhibit
the same degree of trust and transparency.
Rachel purchased the Animal Clinic at Cam-
bridge from Dr. Timothy Hayes, DVM, in 2012.
And while she’s listed as the practice owner, her
true passion lies in working with and helping ani-
mals – not managing the clinic’s finances. For-
tunately, for several years, the clinic employed a
trustworthy office manager to take on the back
office responsibilities.
By Abbey Kanellakis,
practice growth manager,
[email protected]
(Dublin office)
14
“Not only was she a friend, she was great em-
ployee. But a little over a year ago, she decided
it was time to leave and move back home,” said
Rachel. “Unfortunately, I just don’t have the time
to do a lot of the things that need to be done,