[ O U T S O U R C E D T R A D I N G S U R V E Y ]
Chart 2
When looking at the overall service provided by Cantor , our respondents are very positive about their experience . Over three quarters of respondents ’ rate Cantor as either Excellent or Very Good – with more than a third of this score being made up by Excellent ( 37 %). While Table 1 shows the overall scores , Chart 2 illustrates the breakdown of ratings for each category , allowing for a deeper dive into Cantor ’ s score breakdown for each category . Client Service and Relationship Management sees over half of our respondents score this category as Excellent . Interestingly , four other categories score high , with just under half of clients rating Cantor as Excellent . Service Level Factors is one of these categories , with 90 % of respondents rating this category as Excellent or Very Good . Service Level Factors is a new category which was added to our survey just this year , designed to go hand in hand with Client Service and Relationship Management . It is encouraging to see both these categories sit alongside each other , with compliments for both from Cantor ’ s clients . It is clear that Cantor is doing plenty right . Looking forward , Cantor expects the regulatory environment to become stricter , especially as regulators begin to understand the industry more , in particular with regard to execution as it relates to the brokerage desks . It will be exciting to see how Cantor does over the next 12 months , especially with client ’ s showing no sign of looking elsewhere . In fact , one client even commented “ we are staying at Cantor due to how well the outsourced trading team operates ”.
2024 // Outsourced Trading Handbook // 39