THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET DOT COM THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET | Page 27

1. Silvercar‘s business process design implicitly excludes being able
to provide services to certain
customers. In about 100 words, identify the characteristics of those
customers and outline the costs and
benefits to Silvercar of choosing not to serve them. 2. Assume you are
the Customer Experience Manager at an established rental car
company. Prepare a
memo of about 200 words to your Board of Directors that summarizes
the competitive threats presented
to your business by Silvercar and outline specific actions you believe
your company can take to reduce
those threats. 3. Many rental car companies in the past have promoted
their services by highlighting the helpfulness
and friendliness of their employees. In about 100 words, assess the
role and importance of employee
characteristics such as helpfulness in Silvercar‘s business process
design. Case #1 – Chapter 2
Hyderabad is the fourth-largest city in India, with a population of 9
million in the city itself and more
than 15 million in the metropolitan area. It is the capital of the State of
Andhra Pradesh, which has 86
million people and a $100 billion-per-year economy. Hyderabad itself
accounts for about half of that
annual activity, much of it in information technology (the city houses
the Indian headquarters of
Amazon.com, Google, and Microsoft, for example) and
pharmaceuticals. With more than a dozen
universities, the city is a leader in education and research. Like the
rest of the country, however, citizens
in the Hyderabad metropolitan area are less connected to the Internet
than the city‘s strong presence in
the information technology industry would suggest. Overall, only
about 1.7 million residents (about 19