THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET DOT COM THE MAIN PURPOSE OF A LABOR UNION / TUTORIALOUTLET | Page 26

change that. From its original operation in Austin, Silvercar had
grown to 10 airport locations by 2015
with plans to add a new location every few months. Billing itself as
the ―first hassle-free car rental
company,‖ Silvercar designed its workflow to minimize the time
customers would spend dealing with the
airport car rental experience. Silvercar customers must download the
company‘s mobile app to their
phones or tablet devices to make a reservation. The reservation
includes insurance options, but there is
no need to select a car type or option since all Silvercar vehicles are
identically equipped Audi A4 sedans
that are painted silver, of course. Once they arrive at the airport,
customers receive a text that directs
them to either pick up their car at the curb, delivered by a Silvercar
employee, or to a nearby lot. The
app includes a scan code that unlocks the car. The app reminds the
customer when it is time to return
the vehicle and provides directions through the app and on the car‘s
built-in GPS system. If the customer
is unable to return the car with a full fuel tank, Silvercar will fill it at
the prevailing local price plus a $5
refueling charge. The company has established rental rates that are
competitive in each location with
other companies‘ rates for midsize sedans. The rentals include
additional drivers and roadside
assistance. The equipment included with each car includes GPS, Wi-
Fi, satellite radio, and a toll-tracking
system that charges the customer automatically for the exact amount
of tolls incurred (most rental car
companies charge a daily rental fee for a toll transponder in addition
to the toll amounts)
Questions: