HARDWARE & SECURITY
CONSERVATORY OUTLET BENEFITS FROM
RANGE OF ERA SUPPORT SERVICES
» ERA, THE SECURITY EXPERT, IS
well known for its high quality hardware
products. But supplying customers with
products at the right price is just one
part of what the company does. A major
element of ERA’s day-to-day operation
is the back-up service it provides to its
customers. An interesting example of this
is the way in which the company supports
Conservatory Outlet, the national
manufacturer and supplier of high quality
home renovation solutions.
Conservatory Outlet’s Head of
Marketing, Karen Clough, explains:
“Product testing is a big part of the
service we receive from ERA. When we
introduced ERA’s Extreme shootbolt
locking system on our windows, for
example, and more recently ERA’s
SUREFIRE multi-point lock for our solid
core composite doors, it was vital we were
able to tell customers what performance
levels they could expect. ERA’s UCAS
accredited test centre was able to give us
all the information we needed and has
played a central role in our customer
communications. The company’s
technical team is second to none.
“We especially like the fact that ERA’s
Extreme shootbolt locking system offers
us up to three versions of high quality
window security. Whilst the standard
Extreme benefits from a combination of
mushroom cams and shootbolts, we have
the choice to increase window security
further by simply altering the Extreme’s
centre gearbox. Upgrading to either a
centre deadbolt or a combination of cams
and centre deadbolt provides additional
security features and enables us to provide
that choice to customers, allowing us to
upsell with increased locking points.
“With ERA’s SUREFIRE multi-point
lock we’re able to offer a door lock that is
secure and simple to use and easy to fit.
We and our customers really like the fact
that with this lock you can simply close the
door to engage the trigger and turn a key
to deadlock. The versatility of SUREFIRE
coupled with the flexibility to have a
different gearbox position depending on
the style of the door gives our customers
maximum security and effortless door
operation.
“We have enjoyed a long-standing
relationship with ERA. For the past fourteen
years the company has supplied us with
its Fab&Fix range of hardware, and our
Account Manager, Lisa Lund, has strived to
ensure that we are constantly at the forefront
of product innovation. The relationship is
helping us to remain highly competitive in a
crowded market, that is for sure.”
www.eraeverywhere.com
ERA’s Resolution Team
Works Hard for Customers
» FOR ERA, THE UK’S LEADING HOME
security specialist, it’s not just the
product that’s important, it’s also the
aftercare provided to its valuable
customers that helps to set it apart from
its competitors.
‘customers truly matter’
“We really care,” said Gaynor Norman,
Resolutions Team Leader.
“Of course, we want to deliver first-
class products, but we absolutely believe
in providing the kind of service that all
our customers can rely on should they
have an issue – that’s where ERA’s
Resolution Team comes in. Our team
name says it all – we strive to resolve
any issues no matter how small – from a
simple delivery query to a more complex
technical issue.”
34
Help 24 hours a day,
7 days a week
“Our customers, including locksmiths
or any other tradespeople fitting our
products, as well as homeowners, can
reach our friendly team during the hours
of 8.30am til 5.00pm on 01922 490050.
Out of hours, customers can contact the
ERA Help email address help@eraexpert.
com and we will pick up the message
and contact them directly as soon as
possible. We aim to offer straight-forward
advice and reassurance.”
Extra help on site
“Occasionally we find that a customer
needs additional support on site, perhaps
with fitting a new product for the first time.
In this instance, we will send one of our
engineers who will be able to guide our
customer and resolve the issue.”
A team you can trust
Gaynor said, “We’re professional and
swift in our response, but approachable
and human too. Our customers truly
matter to us and we’re proud to offer the
support of our Resolutions Team.”
For further information on ERA’s
Resolution Team or wide range
of security products, including its
innovative smart home security
suite, visit www.eraeverywhere.com
or contact the sales team on
01922 490 000 or by emailing
[email protected]
MAR/APR 2020
locksmithjournal.co.uk
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