Bottom Line, Inc.
Individual Contributor - Participant’s Workbook
DIFFICULT PEOPLE Case Study
Case Study #1
One of the organization’s executives has asked you to work on a special project. In order to complete the
assignment, you need data from others both inside and outside of your department. You need to gather this
information on a monthly basis. This involves requesting information from people who hold higher positions
than you do. One person in particular, a vice president, is especially uncooperative. Every ti