The Global Phoenix - Issue 4 The Global Phoenix - Issue 4 | Page 3

INDEX INDUSTRY FEATURES Culture and the Customer Service Experience Sue Shinomiya and Diana Anderson; Berlitz Corporation Design a Mobility Program that Packs More Punch Chris Pardo; Plus Relocation GLOBAL FOCUS: ASIA Introduction - Our 10 Questions for DSPs Spotlight on: China - A Multi-Tiered Destination for Multinationals Wang Rong (aka.Amy Wang); Full Home, Shanghai Spotlight on: Japan - An Upcoming Destination Tomomi Fujita; Santa Fe Relocation Spotlight on: The Philippines - The Multi-Island Destination Vedit Kurangil; Santa Fe Relocation PROMOTING EXCELLENCE Addressing the Needs of the Accompanying Family - 2 more articles in our 4 Part Series: Part 2 - Ensuring Relocation Success for Families with Children Sarah Langmead; Cosmos Consult Part 3 - The Working Spouse Factor Michele Bar-Pereg, Relocate Yourself www.theglobalphoenix.org Page 3