The Farmers Mart Oct/Nov 2015 - Issue 42 | Page 65

Trailers

NTTA’s commitment to Safe
and Legal Towing prompted
the development of its Quality
Secured accreditation scheme.
NTTA Quality Secured is a
customer care quality scheme
monitored and operated by
the National Trailer and Towing
Association Limited which is
the official trade association
for the UK Light Trailer and
Towbar industry. It covers
Trailer Servicing & Maintenance
and Towbar Fitting & Wiring
Installation. The scheme
promotes:
• Automotive Industry
Standards
• Workshop best practice
• Customer Service
• Professional
workmanship

covers a number of different
aspects including, customer
service, workshop best
practice, customer complaints,
staff knowledge, training,
warranty etc. Upon successful
completion, the company
is awarded its annual QS
accreditation.

“How does a company
become a Quality
Secured member?”
The company receives
an assessment visit by
independent assessors to
confirm the requirements laid
down in the NTTA’s QS code
of practice. The company
is then visited annually for a
thorough audit to h [XZ[