The Farmers Mart Feb/Mar 2016 - Issue 44 | Page 71

Russells to miss - and in Nov 2015 Justin took over Boroughbridge coming on board with a load of ideas. Initially, very little was changed as Justin spent the first few months listening to and understanding the dynamics of the branch and its staff. It was a process of watching, learning, discussing and assessing his thought and ideas before acting. Consequently, he has made a lot of minor changes where needed but has retained all those areas that were clearly working well. The biggest change has been bringing the whole operation together as a team - as all too often sales, service and parts were maybe not interacting and complementing each other as well as they could have. Each department has its own targets but collectively the Branch has one single target – THE CUSTOMER. Justin has actively encouraged feedback and ideas from all the staff on the business which has helped the depot function as a team and also contributed to the feel-good factor for each individual. Every technician has been on at least two training courses and is bang up to date with all the latest product developments. Time management has improved so more time is spent on every job in order to achieve the main service target of “Right first time”. Customer communication has been improved so they know exactly what is going on and repair and service deadlines and customer expectations are managed better. The Boroughbridge depot open day-relaunch saw the whole place having had a spring-clean from top to bottom - and now looks like it was built only last week. During my visit, there was a real, positive buzz from both staff and the various manufacturers teams who were busy organising and manning their stands. There is no doubt that Justin together with the whole team have really moved Boroughbridge a big step forward and we wish him and Russell’s a prosperous 2016. METCALFE FARMS AGRICULTURAL & HAULAGE CONTRACTORS FORAGE HARVESTING MCHALE FUSION ROUND BALING ARABLE SERVICES • Full or Part Operations • Grass • Maize • Wholecrop • Full or Part Operations • Baling & Wrapping in one pass • Combining • Min till System • Conventional Cultivations • Drilling Complete Stubble to Stubble operations including: Metcalfe Farms are pleased to be working with Russells and wish them continued success T: 01969 622193 M: 07738 932664 E: • Potato Work • Willow Harvesting Tractors using FULL AUTO STEER Plant & Machinery Delivered Across the UK and Europe [email protected] Metcalfe Farms, Washfold Farm, Leyburn, North Yorkshire, DL8 5JZ www.farmers-mart.co.uk Feb/Mar 2016 71