Why Should Financial Institutions
Consider Lean Six Sigma
By S. Michelle Cox, Ph.D.
I am a college professor who
teaches classes in TQM/Lean
Six Sigma, Change
Management, Project
Management, and
Organizational Learning. I also
consult on these things with
individual companies that wish
to implement or update their
continuous improvement
programs. However, people still
ask me, “Is Six Sigma still
around? Do companies actually
think it works for them?” Once
I stop chuckling at the
question, I respond with a
resounding, “Yes”! The
companies that utilize lean six
sigma, and genuinely make the
commitment, are able to reduce apparent as companies took
expenses, shorten cycle times,
huge strides toward building
improve quality, AND meet
customer centric organizations.
customer’s specifications.
When the methodology for lean
During the decade of the 1980s, six sigma ݅́