The Connection Magazine The Connection Magazine - Page 6

WORKERS’ COMP SUCCESS PUTTING POLICY HOLDERS BACK ON TRACK THE BENEFITS OF BROKER-CENTRIC SERVICE AT A.I.M. MUTUAL FOR MANY carriers today, risk selection is a foregone conclusion. More and more, analytics are driving underwriting decisions in the workers’ compensation space. Rapid improvements in technology are changing the way we evaluate risk, manage claims, and determine the course of medical treatment. Gary Heffernan, Senior Underwriter, and Brendan Carr, Injury Prevention & Worksite Wellness Consultant, represent one such A.I.M. Mutual broker-centric team, and they have seen this approach pay off. “We take the partnership seriously,” Gary explains. “We call people back, treat people the way you’d want to be treated, pay those medical bills on time, arrange quality care, and provide reliable service. At the same time, it’s not always an easy day at the beach for employers, and they understand that. Our claim investigations are thorough, we have an active return-to-work program, and we give them injury prevention and wellness direction when we see the need.” We welcome all these advancements, of course. But what about those business relationships we work so hard to build? At A.I.M. Mutual, partnership remains front and center. Our broker-centric service is built around both technology and the human element. Why does that matter? Consider that A.I.M. Mutual underwriters are looking at the whole picture when it comes to coverage decisions. Our experienced staff and proven initiatives give us the flexibility to custom-build programs to benefit your business clients. If there’s an uptick in claims for a policyholder, the underwriter alerts the broker and works with the Injury Prevention & Worksite Wellness (IPWW) consultant to find out why. They also consult with the adjuster not only on the actual claims but on employer involvement. Working with Employers With existing policyholders, any spike in losses has the attention of our underwriting, claim, and injury prevention teams. Putting an employer back on track as soon as possible is critical. That may require a meeting of the minds: yours, ours, and the policyholder’s. Everyone needs to be on board. Gary and Brendan cited two recent examples of broker- centric service at work. In the first, a produce and specialty foods company had relatively good claim experience when it hit what Gary calls a “rough patch.” The company, a longtime insured, saw its loss ratio climb largely due to injuries related to strains and sprains. Brendan supplied metrics on job risks along with injury analysis, working closely with the broker 6