The Connection Magazine The Connection Magazine | Page 5

FROM THE PRESIDENT & CEO
Carrier Turned
Architect
CONTENTS
Workers’ compensation insurance
has stood the test of time for
more than a century now. While
Feature story
the concept is generally well
understood, in practice, there are
some misconceptions.
Putting Policyholders
Take private insurance carriers
versus Self-Insured Groups (SIGs),
Back On Track
for instance. SIGs can leave
employers vulnerable, explains
Kathleen Carroll, Esq., Managing
The Downside Of Group Self-Insurance 3
Director for Guy Carpenter &
Company. The initial cost may be
attractive, but they hide a greater
Letter From The President & CEO
5
risk. Katie’s insights are required
reading.
FAQ Underwriting
8
Companies
who
have
lived
through
catastrophic
claims need no convincing

about
the
value
of
workers’
compensation.
Our
CAT
team recently expanded,
Create Customer Loyalty
9
adding trauma services as part of its response protocol. Laurie Parsons,

Director of Claim, and Nanci Ginty Butler, from Riverside Trauma Center,
Are You An Accidental Diminisher?
12
take us through the program, our newest example of innovation.
Turning to broker expectations, Gary Heffernan and Brendan Carr discuss
7 Strategies To Take Your
14
our front-line approach to underwriting, injury prevention, and worksite
Business To The Next Level
wellness. As your point of contact, our broker-centric teams are ready
to address any issues in your business as they arise. And for the day-
Are You Chronically Late?
to-day, Kevin Snyder, Senior Manager-Underwriting, and Patricia Carlo,
16
Underwriting Assistant Supervisor, respond to some FAQs. You can always
8 Tips For Showing Up On Time
reach us.
Central to our mission at A.I.M. Mutual is the injured worker experience.
Pre-Suasion:
20
We
expedite quality care, knowing that workplace injuries can be life
Selling Into The Ideal Moment
changing. This year we join with industry partners nationwide in supporting

Kids’ Chance, a scholarship program for children with parents who have
Overcome The Digital Skills Gap
23
suffered a serious work injury. Dan Landers, Director of Field Operations,
With Free Social Media Education
was instrumental in setting up the New Hampshire chapter.
Rounding out this issue are two articles which may interest you as both
Meetings, You’re Doing Them Wrong
24
employer and broker partner. Stacy Connolly, Payroll & HR Administrator,
provides strategies for dealing with conflict in the workplace and why it’s not
The Ripple Effects Of Wellness
25
always a bad thing. In the wellness arena, we take a modest bow as Martha
Gagnon, Injury Prevention & Worksite Wellness Supervisor, highlights how
we “walk the walk.”
Conflict Resolution In The Workplace
26
In these ways—and in others—we go beyond what other carriers provide.
Think
of us as your architect when your account needs that custom work.
Educating Children Of Injured Workers
28
We’ll come up with a winning blueprint.
6
Catastrophic Claims:
Crisis Management 30
CAT InjuryResponse Partner 31
Sincerely,
Michael E. Standing
President & CEO, A.I.M. Mutual Insurance Companies
5