The Business Exchange Swindon & Wiltshire Edition 37: June/July 2018 | Page 26

TECHNOLOGY MEET DISCOVER Discover is based in the Glove Factory Studios in Holt and specialises in creating online business engagement tools. For 20 years the firm has worked at the cutting edge of web-based forms and surveys. Their services help large organisations and SMEs understand strengths, weaknesses and where there is room for improvement. Their software created in-house is used in 79 countries across the globe and in 29 different languages. Discover typically works with clients with a £5k+ research budget, providing them with a bespoke survey and link that can be reused. Their clients span a number of sectors from the financial market to pharmaceutical, IT and legal. The surveys are used to evaluate training programmes, understand sales force issues and the complexities of international trade. The company’s champion product is PulseChecker and one of its key benefits is its ‘Happiness Index’, allowing businesses to measure sentiment across the team. It provides the flexibility to share a survey’s results to a closed confidential group or share the findings with all participants at the click of a button. It also allows users to discuss real-time the outcomes of the research. Discover’s international client Shire uses PulseChecker to measure employee engagement and happiness. Anna Good, data solutions lead at Shire said: “It’s a brilliant survey tool! The PulseChecker has been an integral part of the Shire team culture since 2014. This intuitive and simple survey tool helps us to measure and improve engagement, satisfaction, and team performance in order to build even stronger organisation.” Becky Hoskings, managing director of Discover added: “As well as employee engagement, many of our clients track and measure the satisfaction of their customers all year round, using short, simple and frequent pulse surveys each week or month. Our surveys often ask customers how likely they would be to recommend your services and quickly identifies customer advocates. The surveys go on to show you who is just passively happy and who is unhappy and at risk of spreading this word. “Each customer satisfaction survey project we manage is unique and we can support you with all aspects. Through consultation, we design, build and run the survey for you, analyse the results and help you work through the feedback to help you prioritise actions for change.” If you are curious as to how PulseChecker can help your business or what the interface looks like, contact the Discover team to request a demo. www.wearediscover.com 01225 784086 Two new recruits at Mintivo The team at Mintivo have welcomed two new directors into the business in recent weeks – now offering more than 60 years’ experience of supporting other ambitious businesses with efficient, effective and up-to-the-minute IT support and solutions. Steve Healy, managing director, said: “We are a true IT service management company with customer service at the core of everything we do. Our approach combines people, process and technology to create a continuous improvement programme.” The team, based in Chippenham, work with customers nationwide including Mulberry, Age UK Solihull, John Williams Heating Services, White Horse Surveyors and CMS Group. Their services include: • Managed IT support – which includes a state-of-the-art service desk with access to first class support facilities, ITIL service management framework and a consistent approach to delivery of service. Their support services are always underpinned by a comprehensive SLA. • Infrastructure Management – which includes monitoring, virtualisation projects, capacity planning, consultancy, solution design, disaster recovery and business continuity. • Cyber security services – which includes external vulnerability scanning, full audit, data encryption, education and prevention around phishing emails and scam vulnerability and two factor authentication. Chris Gough, technical director, said: “It’s fantastic to be part of a team with a fantastic blend of technical skills in a fun, modern culture. Our company has ambitious growth plans and I’m excited to be a part of their future.” The Mintivo team are partners with, Cisco, ESET, VMWare, Datto, Microsoft, HP Dell, Veeam. To find out more contact the team on [email protected] or call 03300 883310 or visit: www.mintivo.co.uk Insights from engagement 01225 784086 26 THE BUSINESS EXCHANGE 2018 @discoverideas www.wearediscover.com