The Business Exchange Swindon & Wiltshire April Edition | Page 18

IN PROFILE
with my then company about a role close to home. It was
then that I was introduced to Lockton and after meeting
some of the senior people in the business I was sold and
wanted to come here.

What do you like most about your role?

CHRIS LENNON
Head Of Office - Lockton LLP
What was your first job?
Whilst at school I worked as a Silver Service Waiter but on
leaving school I Joined the Royal Air Force

How did you start out in the
insurance industry?

our projects and initiatives have come from the shop floor
as it were with ideas from team members being adopted as
schemes for growth. It also helps that we are growing and
that there is some fruit of their labour.

How is the insurance industry
landscape changing?

So much, I love the freedom that I am afforded, I love seeing
my team grow and develop and I love that as a company we
take our corporate social responsibilities seriously. I was so
proud of my team at Christmas when each of our associates
donated gifts for the Bristol Children’s’ Hospital and I was
blown away that we managed to deliver 106 gifts of toys,
books, chocolate and other items for the children to open
on Christmas day.
I know most people will say this, but Lockton really is
different. We have a service orientated culture which stems
from our American ownership and footprint in the US. It’s
something of a cliché but here in the UK we are strangely
tolerant of poor service whereas in the US the client comes
first above all else and that’s something that we can learn
from. We also have a “Partner led” approach to service
which means that we never promote our best people away
from their clients. Also, our funding structure as a private
company enables us to promote a service proposition which
would be cost prohibitive to many of our peers.
I also love that as a company Lockton is entrepreneurial at
heart and leading the Bristol business, myself and my team
are always looking at ways we can grow and develop our
business and help our clients be better.

What motivates you?

I left the RAF through injury and had the choice of taking
further year out and then considering University, instead
I chose to find work and ended up being placed via
Connections on a youth training initiative with a small
commercial broker in Swindon where I spent 7 years and
completed my professional studies and gained invaluable
experience dealing with a wide variety of bus