Offers product guarantee, after-sales service and customer complaints
How are things dealt with?
Boohoo
John Lewis
Offer a complains twitter page and phone
number, returns and exchanges, delivery
options, payment options.
Price match, returns and
exchanges, delivery options,
payment options.
Credit and hire purchase facilities
What help can they offer?
Boohoo
John Lewis
Boohoo do not offer any hire
purchase services.
Offer store credit and hire purchase
facilities depending on the product.
Customer service
How well can they treat me?
Boohoo
John Lewis
Delivers world wide, order tracker,
customer service phone number,
student discount.
Trained staff, delivery, specialist
knowledge, varied payment
options, refunds/exchange.