AVIATION 65 in specific skills such as mixology , wine serving , floristry and sushi presentation , alongside scenariobased service training and how to prepare and style the cabin to meet Flexjet ’ s exacting standards .
“ Our fantastic Cabin Servers embody our unique Red Label ethos and are the frontline of our aircraft Owners ’ experience of Flexjet ,” said Megan Wolf , Chief Experience Officer at Flexjet . “ We are proud and delighted to open this world-class training facility and programme , which sets us apart in the industry in terms of refinement and attention-to-detail . The new standards in cabin experience have now been elevated to match that of a top European five-star hotel .”
Part of the programme will be delivered by The Dorchester Collection Academy , whose excellence in hospitality training is renowned throughout the world . This additional instruction is designed to immerse the Cabin Servers in a world of luxury hospitality firsthand , and to experience for themselves how it feels to receive exceptional service - with each Cabin Server enjoying an afternoon tea and a night ’ s stay at The Dorchester in London .
The focus on the emotional impact of great service is also continued back at the Red Label Academy , with modules on how to make passengers feel special and cared for via highly personalised attention-to-detail ; assessing their needs on any given occasion using body language and behaviour ; and through observing cultural differences . Cabin Servers are also trained in specific skills to serve children and pets onboard flights .
The Academy incorporates individual workspaces , cabin and galley mock-ups , meaning Cabin Servers can be conveniently trained to work in Flexjet ’ s different aircraft types , all from the state-ofthe-art facilities at the Farnborough base . The same training programme will be provided to all Flexjet Cabin Servers , regardless of location , ensuring a consistently memorable service experience for Owners when flying anywhere in the world .
Mike Silvestro , co-CEO of Flexjet said : “ Our company continues to grow considerably , with over 270 fixed wing aircraft now in our global fleet and many more to be added next year and beyond . As we expand our global team of Cabin Servers , this impressive new facility will ensure that we continue to deliver and refine the extraordinary cabin experience that Flexjet Owners enjoy and expect .”
Visit www . flexjet . com or follow us on Instagram @ FlexjetInc
ISSUE 62 2024 THE ART OF LUXURY