64 AVIATION
FLEXJET ANNOUNCES NEW RED LABEL TRAINING ACADEMY ,
TO BRING THE BEST OF HIGH-END HOSPITALITY TO THE SKIES
Global private aviation leader Flexjet has set the standard for service experience in its field for over 25 years , and the company is now raising the bar higher still , with a new training programme for its global Cabin Servers officially launching this month .
The ‘ finishing school ’ style training will take place in The Red Label Academy , a new , dedicated facility at Flexjet ’ s Farnborough Airport location in Hampshire , UK , adding to its existing operations facilities on the same site .
Red Label is Flexjet ’ s exceptional and unique service and hospitality ethos and includes several differentiators in experience for its aircraft Owners . In addition to unrivalled cabin service ( and in Europe every Flexjet flight includes at least one Cabin Server ), this includes its boutique hotel-style LXi cabin interiors , crew dedicated to each individual aircraft , and a range of invitations to curated private and VIP events .
The Red Label Academy will act as a centre for excellence globally , with both U . S . and European Flexjet Cabin Servers trained by experts in their fields to deliver five-star hospitality in the skies . All Flexjet Cabin Servers come into the role with prior private aviation experience , but the new Flexjet Red Label Academy is designed to add a level of service mastery and a polish that is unrivalled in the industry . Flexjet ’ s existing team of 130 + Cabin Servers will undertake advanced training focused on refinement , with new recruits taking a longer course that also covers the key fundamentals .
The programme is led by Flexjet ’ s Vice President of Customer Experience , Francesco Vanerio , who brings his extensive five-star hotel experience to the private aviation sector , including from the awardwinning Villa d ’ Este in Lake Como , Italy . Dedicated experts in other fields will deliver masterclasses
THE ART OF LUXURY ISSUE 62 2024