20
Managing Conflict in the Workplace
Institute of Leadership and Management Level 3
Content of Training
Delegates will have the opportunity to 1day workshop followed by distance develop their knowledge and understanding learning support, independent study and of managing conflict and supporting research, one to one work place practice. individuals in the workplace. The training will look at the following topics: Delegates will put together a portfolio of work products, (including observation of • Identify causes of conflict at work workplace practice) which will be marked • Describe the stages in the development by the assessor, internally verified by the IV of conflict before certification is awarded via ILM. • xplain the effects of conflict on E individual and team performance at work Fees • xplain any recognised technique a E £145.00. Group and membership rate are manager could use to minimise and also available. Please contact us for further resolve conflict in the workplace details. Fees include trial membership of the • escribe how a manager could create D ILM, valid for the duration of study up to the harmony at work and engender a positive point of achievement. (see www.i-l-m.com atmosphere in order to minimise the for more ]Z[ ? ?Y?\?[?? H?[?Y?] ??Y ?\??HY??X? ?????X?Y[X?\??\
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