Carole Martin
on the RMS story…
RMS founder
Carole Martin.
Give us a brief overview of RMS
Resource Management Solutions (NE) Limited is a privately-
owned business with headquarters in Darlington. Offering
a turnkey solution for all employment matters, we provide
recruitment, HR and payroll services nationally.
What are the reasons behind your success?
A reputation for excellence. Knowledge and experience
count for a lot, but in a people-dominated business,
it’s important to proactively encourage innovation and
individual development. One of our greatest success
stories is the staff who started as temps in 2004 and are
still with us today and have worked for us continuously
across various sites. These are the people who help make
RMS the success it is.
What challenges have you faced over the past
20 years?
Understanding the labour market is important
for understanding economic and social
changes. Our industry is subject to many
restrictions, immoral methods of working and
often a reputation that tarnishes the industry.
RMS works hard to differentiate itself and we
regard ourselves as an industry leader for best
practice.
What is the internal culture of RMS?
Working together with an ethos of a “one team, one
culture” way of working, every person in the process
matters and has a contribution to make. We create a can-
do attitude and encourage one another to succeed. What highlights have you enjoyed over the
past 20 years?
Without a doubt sustainability in a reactive and
demanding industry. Today we are regarded
as a partner of choice, which cements our
relevance and ethical business model. Another
highlight has to be when we provided specialist
labour for the 2012 Olympic Games, a great
experience for everyone in the business – we
perfected the Usain Bolt pose!
What differentiates you from your competitors as the
best possible option for your clients?
Labour is the highest cost for most businesses, where
people are their brand, reputation and their profitability.
Recognising that people are fundamental to our success,
we operate as a strategic partner that embraces
opportunities to underpin each client’s strategy. This way
of working has proved successful and generated long-term
partnerships with recommendation and reputation being
pivotal to our continued success and organic growth. What does the future have in store for RMS?
To continue to develop long-term business
partnerships with existing and up-and-
coming clients who are looking for a HR and
recruitment business to work transparently and
seamlessly with their organisation. We will also
be working hard to raise further funds for our
charity of choice, PTSD Resolution, an amazing
organisation that provides critical support for
our veterans and their families.
20 T H A N N I V ER SAR Y O FFER :
20% off all standard rates and terms for any new clients
who sign up to RMS by the end of June 2020.
Please quote “Tees Business” when enquiring.
RMS Recruitment, 3 Victoria Road, Darlington,
Co. Durham, DL1 5SJ
+44 (0)1325 389 333
Darlington@rms-recruitment.co.uk
rms-recruitment.co.uk
The voice of business in the Tees region | 59