JUST
THE JOB
2
RMS celebrates two
decades of success
020 marks a very special
year in the history of RMS
as the firm celebrates its
20th anniversary.
Over the past 20 years the
industry has undergone many
changes. Candidate and client
needs have changed and
legislation and technology has
evolved, while new innovations
continue to emerge. However,
one thing remains constant – the
people.
This year is not just a
celebration of RMS’s history,
it’s a celebration of the people
who made this happen – clients,
partners and employees.
Carole Martin established
Resource Management Solutions
(NE) Limited (RMS) in 2000.
With a £12,000 overdraft and
no trading experience within
the recruitment sector, she set
about her work from an office in
Middlesbrough. Her motivation
was a passion for people and a
desire to treat everyone fairly.
RMS initially supplied
temporary labour and although
just a team of two, the
team began to establish an
encouraging reputation.
It was a demanding time and
Carole needed determination to
succeed. With a mindset that RMS
would fill every job, she ensured
she practiced what she preached
and clients would often see her
“This year is not just a
celebration of RMS’s history,
it’s a celebration of the people
who made this happen.”
reporting for duty
alongside other family
members to ensure she
kept her promise. And
that’s been the ethos of
the company ever since.
After relocating to
Darlington in 2003, the
growing team secured numerous
contracts and their client base
grew organically.
In 2004, after being awarded
a large contract with a well-
respected automotive and
logistics client, RMS opened its
second Teesside office.
The company opened its
third office in Southampton
during 2007, more than 300
miles away from its stomping
ground, presenting an additional
challenge to establish the
company as a creditable player in
the southern labour market.
Unfortunately, 2008’s global
financial crisis followed, triggering
a sharp rise in unemployment. It
was a testing time for RMS, but
one that has shaped the business
into what it is today.
Needing to redefine its
business model and strategies
to survive this turbulent time, the
RMS team worked hard to secure
new business.
Once the labour market was
in recovery, RMS streamlined
its business. Its objective
was to be recognised as
the employment business of
choice, complementing the
entire employee lifecycle, while
continuing to put people at the
centre. Employing payroll and HR
professionals to work alongside
its recruiters, RMS created a
unique service model, providing
clients with a full turnkey solution.
The model proved so
successful that it opened three
additional offices and in 2015 RMS
reinvested profits and acquired
its own premises.
During 2015 and 2016 the
company was recognised as one of
the Fastest 50 growing North-East
businesses, which was followed by
a Best HR & Recruitment Specialist
award in 2017.
Today, RMS operates on a
national basis, with eight offices
across the UK. It employs more
than 35 trained recruitment
and CIPD HR professionals
whose skills include first aid and
counselling. With an average of
ten years’ service, the company
recognises its success is equally
attributable to the investment
made by its employees and
partners.
Celebrating 20 years as a trusted and expert
recruitment and HR service for the Tees region.
58 | Tees Business