FEATURE
Success – ITS’ SLA project manager Kaitlyn Atkinson says the firm’ s tailored SLAs provide the foundation for long-term operational excellence.
IN IT FOR THE LONG HAUL
PICTURES: STUART BOULTON
Kaitlyn Atkinson, SLA project manager at ITS, explains how the company’ s service level agreements drive long-term success when it comes to sustaining operational excellence
In industries where precision, compliance and reliability are paramount, completing a project is just the first step. The real challenge lies in ensuring systems continue to perform optimally, adapt to evolving demands and align with stringent regulatory requirements.
At Middlesbrough-based ITS( Industrial Technology Systems), we believe that partnerships should outlast projects – and our service level agreements( SLAs) are designed with this philosophy in mind.
Through tailored SLAs, we provide the foundation for long-term operational excellence while supporting businesses on their journey toward innovation and sustainability.
ITS has built a reputation for delivering cutting-edge solutions in automation, process control and management information systems across highly regulated sectors such as power and energy, life sciences and chemical manufacturing.
Our SLAs extend across every area we operate in, ensuring the value we deliver during project execution continues to grow over time.
In the power and energy sector, reliability is non-negotiable. Whether managing traditional generation facilities or integrating renewable energy assets, downtime can have far-reaching consequences for both operational efficiency and public trust.
ITS’ SLAs are designed to mitigate these risks through proactive maintenance strategies, lifecycle management and rapid response support.
By adopting predictive maintenance approaches and leveraging real-time performance data, significant cost savings – up to 30 % – are achievable through reduced emergency repairs and improved uptime.
Process control systems play a vital role in ensuring safe and efficient operations within this sector.
ITS specialises in designing tailored solutions that integrate real-time monitoring capabilities for critical parameters such as temperature, pressure and flow rates.
These systems not only enhance safety but also extend the lifespan of aging infrastructure – a crucial consideration in an industry where obsolescence can lead to costly disruptions.
With lifecycle planning embedded into our SLAs, clients can transition seamlessly from legacy systems to modern platforms without compromising performance or compliance.
As the world shifts toward greener energy solutions, automation technologies are becoming increasingly important in optimising efficiency and sustainability.
Intelligent process control systems can help organisations minimise waste and reduce environmental impact while maintaining operational reliability.
ITS is proud to support this transition by delivering solutions that align with
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