Customer testimonial
We have only ever had to use the ‘ Bat ’ phone once to contact Odyssey . Sure enough , I managed to speak to a company director instantly who resolved the issue quickly and had us operational again . In 20 years , we ’ ve used the ‘ bat ’ phone once and it worked !
We pride ourselves on our customer service and Odyssey ’ s level of customer service is very good . I would say if we needed something sorted urgently it is sorted urgently and any non-urgent stuff is resolved in a timely manner .
Whenever we undertake a new project with Odyssey , we know what to expect . From our very first experience with the system installation to the most recent improvements and configuration changes we can say with confidence the work will always be of a good standard , the price will be competitive , and you do what you say you will do .
Our business has always had a very high level of calls , particularly around Christmas time . And I remember us getting a call from Odyssey regarding our phones , and getting some advice that we didn ’ t ask for but by implementing those recommendations and making the suggested changes , we became aware of how to achieve greater productivity , essentially enabling the business to grow financially .”
Customer testimonial
“ We don ’ t have anything bad to say about Odyssey , your team are always up to the challenge and have really helped us out during times when we really needed it . We love that we are dealing with real people . Odyssey isn ’ t a massive organisation and we find that you don ’ t get lost in the ether - we can always speak a member of the team we know and who knows us . Odyssey ’ s team always provides an exceptional standard of care and attention . As a company it gives us the confidence to make changes and embrace new technology knowing we can trust your expert advice and guidance on all things IT .
We see Odyssey Systems as an integral part of our business . The services that you provide allow our operations to run smoothly , which not only helps our employees with their day-to-day tasks but also has an impact on our profitability .
We always do our due diligence and we do carry out some soft market searches when contracts are due for renewal and we always find that Odyssey comes out on top .
Odyssey is an innovative company , and always looking to improve , and it ’ s great that you let us know about any additional benefits , features and changes we can make to help us improve our business processes and ensure we are always getting the most out of the technology we have .”
Want to know more about how Odyssey can help technology work for your business ? Contact our team today on 01642 661888 or sales @ odyssey . uk
The voice of business in the Tees region | 147