The answer is that after receiving bad customer service we are unlikely to give our custom time and time again. This is why excellent customer service is so important and beneficial to our brand!
Think about what the staff could have done to improve your experience and make it into an amazng customer service experience. You will need to use this experience daily in your job role because this will remind you how essential it is to always give excellent customer service!
I'm sure you will agree that poor customer service can be very damaging to a business and it can take a long time to put. I know I found it much easier to think of a poor customer service experience than an excellent one, this is because our bad experiences stay with us longer. Remember, a customer who has received excellent customer service may tell one of their friends, but a customer who has received poor customer service tells everyone!