Remember to discuss any article with
at your next team meeting
Awards round-up
Our hard work continues
to be recognised around
the housing sector…
Congratulations to Nez Carey who
won the Bright Star Award at the
National Housing Group Awards. The
award recognises an outstanding
individual within the homeownership sector
who has demonstrated a fresh and enthusiastic
approach to their new role
WoW – we’ve saved over £4.3m!
We’ve saved over £4.3m through the WoW
Programme, but there’s still work to do!
We were highly commended at the 24housing
awards under the Best Training Scheme and
Welfare Wise categories
It’s essential you complete your actions on time
so we can hit our target in March 2016. And
don’t forget, you can contact the WoW Team
any time if you’ve any saving ideas:
[email protected]
We were commended at the Croydon Business
Excellence Awards under the category
Commitment to the Community
We were named in the Top 50 Companies for
Customer Service at a recent awards ceremony at
Old Trafford
Policy Updates
We’ve been shortlisted at the Resolve Antisocial
Behaviour Awards, the UK’s premier awards for
effective practice in tackling antisocial behaviour
In the last month we’ve made some minor
changes to the:
Our innovative ‘Value Chain’ approach to driving
out cost and driving up service excellence has
been recognised. Together with contractor,
Hedley Visick, we won the Association of
Consultant Architects ‘Award for Outstanding
Collaboration’.
Authorised Time Off Policy – clarifying how
much bereavement leave staff can take
Disciplinary Policy – clarifying an
employee may be suspended at any stage
of the disciplinary process, if appropriate.
Suspension is not a penalty and isn’t an
indication of responsibility
Safeguarding Policy – clarifying the
Safeguarding Monitoring Group is responsible
for reviewing alerts and referrals
Resident Governance Recruitment Policy
– taking account of the new Customer
Experience Committee and appraisals for
resident governance members.
Contact Beth Austin on 4510
or Gill Aylett on 4259 for more information.
www.ahintranet.org.uk/teamtalk
2
Edition 69 - November 2015