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at your next team meeting
Message from Paul Hackett
Commitment
to diversity
Hot off the press!
We’ve successfully retained the Customer Service Excellence accreditation
with some glowing words from the accreditor! The standard helps
organisations benchmark their performance and it reflects the great work
of Response and our customer facing colleagues in our local offices. I’m so
proud of the amazing commitment staff give to providing great customer
service every day.
Going for Gold!
We’re on target with all five of our Gold Medal KPIs!
This is a stunning result at the mid year point. A massive well done to
everyone involved. I’m really proud of the fantastic people who work for
AmicusHorizon. And I know from the weekly letters I write to staff just how
many amazing unsung heroes we have. We’ve people who go the extra mile
for our customers because they really care and want to make a difference.
Our three year goal of being Number One Large Landlord in the UK is
within sight. Let’s pull out all the stops and stay on track for the remaining
six months of the financial year and achieve all five Gold Medals in March
2016. And when we do, all eligible staff will get a £500 bonus AND two
extra days annual leave. Read the latest Going for Gold bulletin here.
Well done to our very
own Kate Dodsworth
who spoke at this
year’s National Housing
Federation (NHF)
conference about
our commitment to
diversity. To quote
Kate: “AmicusHorizon
believes in creating an
inclusive workplace
where everyone feels
comfortable and
respected, irrespective
of their background.
This enables everyone
to bring their ‘A-game’
to work. And in return,
AmicusHorizon expects
the best and gets the
best from our people.”
Right to Buy
update
We played an important
role in helping the
National Housing
Federation negotiate a
voluntary deal on the
right to buy extension
with government. If
the deal is adopted it
will avoid right to buy
being forced on housing
associations through
law. And in avoiding
legislation it’ll help
protect the sector’s
independence.
www.ahintranet.org.uk/teamtalk
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Edition 64 - June 2015