Team Member Handbook Revised January 2023 | Page 5

On behalf of our Membership and your new teammates , welcome to Interlachen Country Club .
Our Team Member Handbook was developed to describe some of the expectations of our Team Members and to outline the policies , programs , and benefits available to you , so please take time to review it before your first day .
Our work environment is purpose-driven , fast-paced , and focused on exceeding expectations . We believe in serving from the HEART , and selected you because you embody our values , Honesty , Enthusiasm , Anticipation , Respect , and Teamwork .
Over the next several weeks , you will learn about our culture , standards , and your new role , but your opportunity to make an impact begins right now .
Honesty : We do what ’ s right , not what ’ s easy . We embrace open and honest communication . We are passionate about our mission , and we live our values .
Enthusiasm : We always do our best . Going beyond expectations is our standard . We bring appositive attitude every day .
Anticipation : We connect dots and collect dotes . We plan ahead . We are quick to adapt .
Respect : We treat others the way we want to be treated . We treat the Club ’ s facilities like they are our own . We appreciate diversity .
Teamwork : We do our best work together . We lead by example . We think “ we ” before “ me .”
We hope that your experience here will be enjoyable and rewarding . I wish you every bit of success as you begin your new position . If there is anything I can do to assist you , my door is always open .
Thank you for choosing to be a part of our team ,
Joel Livingood General Manager and CEO
Interlachen Country Club i