FROM Y–FRONTS TO YVES
SAINT LAURENT – CUSTOMER
SERVICE IN WAG LAND
Richard McConnell,
The ZipYard Altrincham
T
he ZipYard offers a
professional tailoring and
alterations service in a
clean, purpose build environment.
Our award winning business
is all about outstanding
customer service. Whilst
there’s no other specialist
alterations and tailoring
centre in the area there’s
numerous businesses
offering similar services and
competition is great.
As the top performing ZipYard
and 2012 Franchisee of the Year
we have raised a total of 22,500
invoices. Turnover in the first
year was £174,500 from 9978
customers. In the 10 months to
date of our second year we are at
£238,000 from 12,675 customers
and on track to hit our target of
£274,000 by year end.
DPS APRIL 2014.indd 116
EARLY DAYS
As a former driving instructor
I was used to dealing with
members of the pubic and took
pride in my level of service,
so when I decided on a career
change I already had a very
strong customer service ethos.
When we first opened it
was easy to turn jobs round
incredibly quickly. But as word
got around and our cus F