Support Office Learning Specsavers-Guide-to-your-training-v2.3 | Page 26

Influential Negotiation Skills
Based on the seminal work on
negotiation ‘Getting to Yes’ by
Roger Fischer & William Ury,
this practical hands on course
will enable you to improve your
negotiation skills in both formal and
informal situations, creating wise,
efficient and amicable outcomes
that satisfy both parties’ interests.
Innovation & Creative
Thinking Techniques
Drawing on some of the world’s
greatest creativity and innovation
experts from Edward de Bono
through Michael Michalko to Tom
Kelly, and some of the world’s most
creative organisations such as
Google and Amazon, the course
demonstrates that creativity is
not the domain of a few ‘natural’
individuals but it is a process that can
be learnt and practised by all of us.
The course is highly practical,
participatory and hands-on and uses
a multi-media approach to present
numerous ideas and concepts.
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Leadership in Action Leading Successful Change
A powerful, experiential course
during which delegates embark
upon a cycle of continual learning. Organisations are constantly
changing; whether it is a new
mandate from Whitehall or shifting
market conditions, change is what
keeps organisations at the front of
their field and thriving.
Undertaking a team task (Action),
considering the factors that
contributed to the success or
failure of that action (Reflection),
learning from this discussion
(Conceptualise) and then trying
to improve their behaviours in the
next task (Experimentation).
This course will give you the
tools and the confidence to
successfully assess and implement
a programme of change.