Terms & Conditions
For your convenience, documentation of the following summary of key Terms and Conditions can be
found on the reverse side of every delivery ticket or billing statement you receive from Superior Plus
Energy Services. If you have any questions related to billing, credit or terms of service, we invite you
to reach out to your local Customer Service Center during regular business hours.
Automatic Delivery
Automatic delivery does not guarantee that you will not run out of fuel if consumption or other
conditions change without notice to Superior Plus Energy Services. Please notify our offices
immediately of any fuel usage pattern change in your home or building (examples include but are not
limited to changes to home comfort equipment or thermostats, roof or insulation changes, additions
or finished basements, long-term increase or decrease in people or time spent in your property).
Do not leave your home or building unattended during freezing weather. Automatic delivery is
suspended if your account becomes delinquent. We will attempt to call you prior to your delivery
due date to notify you of the suspension.
Superior Plus requires that any automatic delivery customer wishing to terminate their account must
do so in a written format in one of the following manners:
Certified mail sent to: Superior Plus Energy Services, 1870 S. Winton Road, Rochester NY 14618
The effective date of the request will be considered to start on the day the certified letter was signed
for by Superior Plus Energy Services.
Email the request to: [email protected]
The effective date will be considered to start on the day the email was sent. Your email must include
your account number and full billing address including phone number.
Fax the request to: 866-357-4558
The effective date will be considered to start on the day the fax was sent. Your fax must include your
account number and full billing address including phone number.
Telephone cancellation requests will no longer be accepted and the account will not be considered
terminated until a written request is received by Superior Plus Energy Services.
Invoices and Statements
Terms: Payments for deliveries and services are due within 30 days after the initial delivery date,
unless otherwise specified in writing. Payment terms may be changed if your account becomes
delinquent and must be communicated to you in writing.
Service charge: A service charge, when assessed, will be applied on the invoice amount not paid
within terms. The service charge is computed at a periodic rate of 1.5% per month or .0493 daily and is
applied to the past due balance. When a service charge is imposed, the minimum charge is $0.50.
Returned checks: A $20.00 charge will be assessed for each returned check.