Fee Disclosures
The following fees and surcharges vary by service area and are in addition to product or service
pricing. Please contact your local Customer Service Center for applicable fees or costs specific to
your area.
HAZMAT & Regulatory Compliance Fee
This fee is assessed on every propane transaction to partially offset administrative costs related to
Company compliance with government-mandated and industry standards and best practices related
to the safe handling of hazardous materials, workplace safety and emergency preparedness, and
environmental compliance. This fee is not applicable to customers in CT or VT.
THIS FEE IS NOT GOVERNMENT IMPOSED, NOR IS ANY PORTION OF IT PAID TO ANY GOVERNMENT
AGENCY.
Delivery/Off Route Fee
This fee may be charged to customers who have elected to manage their own supply of fuel and
have:
• allowed their fuel tank to run out and/or
• are not on a scheduled delivery route.
Start Burner Fee
This fee may be charged for customers who have run out of fuel during off-hours and require their
heating system to be re-started.
Gas Check/Leak Test
This fee may be charged for customers who run out of fuel.
Evaluation/Diagnostic Fee
This fee may be applied in order to diagnose equipment issues. A flat rate is then added to this fee in
order to make necessary repairs. This fee is not charged to customers on a service plan.
Tank Rental
This fee may be charged annually on 100-gallon or greater tanks when less than 200 gallons of
propane is consumed annually.
Tank Pump Out
This charge defrays the cost associated with pumping out a tank that contains in excess of five
percent, and, in the case of propane, returning the tank to the Company's inventory. Customers can
avoid this charge by continuing service with the Company until the supply of fuel in the tank is less
than five percent.