Summer Madness Staffing resources Stewarding Plan and Information Pack | Page 2

EVENT CREW HANDBOOK 2018
Welcome to the Event Crew team at Summer Madness 2018! Thank you for volunteering to be part of this
year’s team – we hope that you enjoy the experience and get a lot from it! Your personal contribution to
Event Crew and the overall staff team at this year’s Festival is greatly appreciated.
This handbook is your guide to Event Crew at Summer Madness and provides you with all the essential
information that you need. It will hopefully help you to get the most out of the experience!
INTRODUCTION
What is the Event Crew?
Hopefully, having signed up already, you know a little bit about Event Crew!! But just to make sure – Event
Crew is one of the largest staff teams at Summer Madness and being part of this means that you get to
work with about 60 people to help make the festival happen. Event Crew work alongside other more
specialised staff teams and do a little bit of everything to help make the festival run smoothly. Our jobs
include: hosting venues and artists, venue security, helping out with site traffic and festival health and
safety to name a few. So being part of Event Crew means that not only do you get to see every part of the
festival, you also get to make it happen!
Being part of Event Crew
Event Crew is a large team and therefore each of you will be assigned to one of six teams, each with about
10 – 12 people, with your own Team Leaders. Each of these Team Leaders have been part of Event Crew at
least once before so they will be able to help you out and guide you through the festival.
The Event Crew are looked after by two Event Crew Coordinators – Susan Walters and Abbi Vennard. Susan
has been part of the Event Crew for years and Abbi has staffed in other areas of the festival for several
years and we are here to make sure you get the most from the festival and enjoy your experience so if have
you have any queries or problems or just fancy a chat please come and speak to us.
Jobs and Rotas
Each Event Crew team will follow its own rota of jobs throughout the festival. Your Team Leader will have a
copy of this and these rotas will be on the notice board in the Staff Hospitality Venue – you will also be
given a copy of your rota at Event Crew Training.
All the jobs are shared out as fairly as possible with every team expected to work about 8 hours a day. Your
Team Leader will arrange with you when and where to meet to start each of your duties to ensure that you
are in the right place at the right time. They will also give you times for breaks and meals should your duty
take place over a meal time.
Please make sure that you know when and where to start your duty. You are a valuable and essential
member of your team so make sure you turn up on time and in the right place! Remember that often you
are taking over duty from others who may have been working for several hours and they are relying on you
to relieve them.
Your duty to your team is most important and always comes first but we do encourage you to make the
most of the festival and experience what else is going on at Summer Madness when you are off duty.
Event Crew are involved in a number of different jobs throughout the festival – here is some more
information for you about what is involved:
Hosting Venues
Report with the appropriate number of team members, as directed by your team leader, to the appropriate
venue for duty. Please report to the Venue Manager on arrival at the venue. The Venue Manager will give
you a briefing of what you have to do and will share out the jobs required. This will include the following: