When giving or receiving feedback, first it has to be accepted and examples of inappropriate
behavior should be used. There are also things that should be avoided when giving feedback:
evaluating, giving advice, generalizing, exaggerating, downplaying it, being defensive, etc. (for a
complete list of suggestions, see Klatt, 1999, p.393)
When deciding whether or not to give negative feedback:
1.
2.
3.
4.
Think if you are in a condition to give it.
Think if the person will do something about it.
Reflect on how this feedback can increase your self-respect and the participant’s.
Make sure no subjectivity is in this negative feedback. It should only be about the behavior
at the moment.
5. Reflect if encouraging, validating or affirming the participant will do better than negative
feedback.
Layovers and whistle stops—stopping and starting a workshop
session
Stopping: ending a session that is part of a workshop
Restarting: after a long break
Ending: when the session is over
a. Stopping a session
? Make a review and summary with
the group.
? Advance what will be in the
following session and say why it is
valuable.
? Assignments for next session should
be reviewed.
? Effort and success obtained should
be acknowledged.
? Formal or informal feedback can be
collected.
? Agree on adjustments with the
group for the next session
(outcomes, process, content, style).
4