2-3. Driver settings
Problem Likely cause Solution
Unable to load saved profile with Bluetooth ® setting turned on
System is not loading the previously saved profile.
Forgot PIN PIN needs to be reset.
Unable to add a Bluetooth ® device to a profile
Unable to detect profile
Unable to generate QR / authorization code
Failed to complete registration
System does not accept the Bluetooth ® device thus preventing you to add the device to your profile.
System does not show the profile in the detected list.
System is not loading your QR code or manual authorization code.
QR and manual authorization code are valid for a limited time of few minutes.
Ensure Bluetooth ® setting is turned on and SubaruConnect Mobile App is running on device.
PIN can be reset using the SubaruConnect Mobile App.
Verify your device is not associated with other driver ' s profile.
Verify your device’ s Bluetooth ® setting is on and SubaruConnect Mobile App is running on your device.
Verify that car is in good network area and DCM connection is active.
Restart registration process by going back previous screen and entering phone number again to get a new QR code / manual authorization code.
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